Frequently Asked Questions

Q: What is the maximum amount I can borrow from Cashback?

A: The State of California limits all payday loans at $300 (with a $45 fee netting the customer $255); however, Cashback will calculate the amount each person qualifies for by reviewing each customer’s monthly net income. When a customer is approved for a loan, Cashback communicates the amount each customer has qualified for within the approval e-mail transmission.

Q: Will Cashback base their loan approval upon my credit report?

A: Not necessarily. Cashback may review some industry related activity; however, Cashback primarily bases our loan approvals on the verification of customers’ application and bank information.

Q: How will I know if my loan is approved?

A: Cashback will notify you via an e-mail transmission or preferred method of contact.

Q: When should I expect to receive my loan proceeds in my bank account?

A: Once Cashback receives the electronically signed loan documents back from an applicant, Cashback will instruct our bank to release the applicable loan funds into the applicant’s bank account. The loan proceeds distribution vary based upon what time we receive the approved signatures from you the customer. Typically if we get the electronic signature documents before 10:30am PST on a normal business banking day you can expect funds to show up in your bank account that same afternoon. If it is after that time it will be the next business banking day.

Q: Why I am having difficulty receiving Cashback’s e-mail transmission?

A: Normally the difficulty in reception is due to the customer’s fire wall protection against unwanted SPAM. Consequently, those customers having difficult receiving e-mails from Cashback should enable their firewall to allow Cashback access to their e-mail.

Q: What happens if I do not have funds in my account to cover the amount of the electronic check on the agreed upon deposit date?

A: In Southern California, customers may come into a conveniently located Cashback facility and buy the check back prior to the depositing of the electronic check. However, if the check is not bought back, the electronic check will be transmitted for deposit of the electronic check. At the same, a customer in this situation should contact Cashback’s Collection Department to arrange early payment which will save the customer from being charged a $15 surcharge.

Q: What if I need my check extended?

A: Cashback normally does not extend payday loans unless in the case of natural disasters when the customer’s bank will probably be closed for business anyway. In the case of a natural disaster, it is the customer’s responsibility to contact Cashback to arrange a different deposit date. Also remember, any customer who has paid off their loan in person at a Cashback location is eligible to apply for a new loan at any time after that.

Q: What are my payment options?

A: Southern California customers may purchase their check back in person at any Cashback location, while any customer can wait for Cashback to electronically deposit their check on the agreed upon date. Another option for our customers is to buy the check back via a VISA or Mastercard transmission. Collection debts may also be paid off with credit card transmissions. We have the option for electronic payments as a tab on the home page

Q: Is my personal information secure?

A: Yes, Cashback reviewed a number of security related options when creating this website and we believe we have utilized the best security server technology available to us in creating the protection of our customer data base. Additionally, Cashback has trained all employees at Cashback to respect the privacy of every customer’s personal information.

Any other questions you may have can be answered by a Cashback Service Center Representative. Click the “contact” icon below and you will receive information on how to e-mail or call the Cashback Service Center.